Cancellation, Order Changes and Return Policy: 

You have 72 hours from the time of the original order to cancel (with a full refund) or make changes to your order. We will try to make changes after 72hrs, however, we cannot guarantee the changes will be implemented. If after 72 hours or if you are not 100% satisfied with your furniture purchase once it's received and up to (1) year, you may contact us to return it via email or by phone and by doing so, you agree to a 25% restocking fee & full amount of *return freight.   *Return freight would be the actual shipping charges as quoted by the shipper, any shipping specials provided at checkout will not apply.* 

Order Status:

Check on your order by emailing sales@onlineamishfurniture.com or calling 1-888-88-AMISH (26474). Please include your order number. Most orders take 10–16 weeks from order to delivery: about 9–13 weeks to build, then 1–3 weeks for Curbside or 2–5 weeks for White Glove delivery after pickup from our finish shop. Lead times vary by builder, so call us for a current estimate. If you paid a deposit, the remaining balance is charged when your furniture is picked up by our shipper. Our Amish builders don’t use phones or computers, so we can’t track progress day to day. We usually have an update around weeks 10–12.

Damage Policy:

In the event your furniture arrives with minor damage, we require you to accept the furniture and note any damage on the shippers bill of lading.  We will schedule a local furniture restoration company to handle the minor issues locally, either in your home or at their local shop.  If the furniture has major damage due to shipping, please refuse delivery and return immediately so we can repair or replace at our discretion.  Please allow an additional 4-6 weeks for redelivery, this redelivery time frame is not included in our original estimate.  If there is questions as to the extent of damage, you can contact us via email, telephone, live chat, email us digital images of the damage.

Online Amish Furniture Catalog:

We're sorry, but because of the continuing variety of our inventory and the number of Amish builders we use, we do not have a printed catalog to distribute. However, we may have additional pictures and literature that we can email if specify what products you are interested in. E.g. Single Pedestal Table and Chairs, Wall Entertainment Center, Corner Entertainment Center, Shaker 3 Door Hutch, Glider Rocker and Ottoman, Mission 3 Door Nightstand.