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Shipping Policies

Where we deliver: We deliver to the 48 contiguous United States and Washington, D.C. We can’t currently ship to Alaska, Hawaii, U.S. territories, or international addresses.

Lead time: Every piece is built to order. Building takes about 9–13 weeks. After pickup from our finish shop, Curbside delivery takes 1–3 weeks and White Glove takes 2–5 weeks. Most orders arrive in 10–16 weeks.

Deposits: If you pay a deposit, the remaining balance plus shipping and tax is charged when your furniture is picked up by our shipper.

Freight & Shipping Options

OnlineAmishFurniture.com offers industry-leading furniture shipping methods designed to protect handcrafted Amish furniture and reduce the risk of damage. We ship using experienced Amish haulers with blanket wrapped furniture services or UPS for smaller items.

All shipments follow the rules and regulations of their respective carriers. Delivery times vary based on destination distance. Most blanket-wrapped deliveries may occur on weekends depending on routing.

We do not ship to post office boxes except for approved military base deliveries. Shipping and handling charges are non-refundable.

Curbside Delivery

Curbside Delivery is available via blanket-wrapped furniture delivery, depending on order size and destination.

Common Carrier Delivery

  • Furniture is professionally packaged and shipped via specialized Amish furniture haulers, experienced in hauling Solid Wood Amish Furniture.
  • The carrier contacts the customer to schedule delivery.
  • Delivery is made using a 28’ or 48’ tractor trailer.
  • One driver delivers the shipment; trailers do not include lift gates.
  • Customer assistance is required during unloading.
  • The customer is responsible for bringing furniture inside the home.

Additional charges apply if inside delivery is requested at the time of delivery.

Inspection Requirements

  • Inspect each furniture piece before the driver departs.
  • Document any damage on the delivery receipt.
  • Note any tears, holes, or dents in packaging, even if furniture appears undamaged.

If the delivery receipt is signed without notation and the driver leaves, we cannot retrieve items at our expense. Warranty-related damage will be handled by OnlineAmishFurniture.com.

Estimated delivery time: 1–3 weeks after pickup from our finish shop.

Damage, Claims, and Missing Items

  • All damage must be documented on the shipper’s waybill and co-signed by the delivery crew.
  • If a driver refuses inspection, note the refusal on the waybill.
  • Email digital photos of any damage immediately after delivery.
  • Minor damage is typically repaired in-home by professional furniture technicians.
  • Replacement parts are provided when required.
  • Missing items must be noted on the waybill at delivery.

Shipping and handling fees are non-refundable.

Inside Delivery with Set Up (White Glove Service)

White Glove Delivery includes inside placement and professional furniture setup by a specialty Amish furniture hauler.

What’s Included

  • One or Two-person delivery team
  • Box truck or 45’–48’ tractor trailer with ramp or lift gate
  • Placement in requested rooms
  • Assembly of beds, hutches, and large furniture pieces

The delivery carrier contacts the customer directly to schedule the delivery date and time.

Customers must inspect furniture before the drivers depart. Damage must be documented on the delivery receipt.

Estimated delivery time: 2–5 weeks after pickup from our finish shop.

Customer Pickup

Customers may choose to pick up furniture directly from the builder location.

  • Furniture is not boxed or crated.
  • Customers must bring padding materials and tie-downs.
  • A properly sized vehicle or trailer is required.

Pickup locations are determined by the furniture builder and include:

  • Millersburg, Ohio
  • Shipshewana, Indiana

Packaging & Protection Standards

Blanket-wrapped deliveries, furniture is wrapped in moving blankets and unwrapped upon delivery. Blankets are removed by the delivery team.